Shipping policy

Shipping Policy

Welcome to our Shipping Policy page! Here at EarToYou, we are committed to getting your orders to you as quickly and safely as possible. Please read on for more information on our shipping policies and procedures.

EarToYou proudly offers fast and reliable UK shipping, so you can enjoy our products no matter where you are.

We guarantee that all items shipped will be first-quality, non-defective, and substantially the same as the example pictured.

To pack every single order, we use strong boxes with internal protection to guarantee safety throughout the shipping process.

All our products are shipped and delivered by trusted logistics partners, primarily Royal Mail Tracked 24, ensuring fast, secure, and reliable delivery.

When will I receive my order?

All orders placed before 12:00 PM (Mon–Fri) are dispatched the same day.
Orders placed after 12:00 PM or on weekends/bank holidays will be dispatched the next working day.

Once your order has been shipped, you will receive an email from us with a Royal Mail tracking number and a link to track your order.

Most orders arrive the next business day via Royal Mail Tracked 24 (subject to Royal Mail service performance).

You can also check the latest status of your shipment by visiting our order tracking page at any time.

For some shipments, it may take 12–24 hours for tracking information to update. If your order was placed more than 3 business days ago and tracking has not updated, please email us at support@eartoyou.co.uk.

Shipping times are calculated using business days. Delays may be caused by force majeure, natural disasters, inclement weather, public holidays, and factors outside our control.

If your order does not arrive in a timely manner or is held up in the carrier’s possession, please email us at support@eartoyou.co.uk.

We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. Please enter the correct shipping details when checking out. If you realise you have made an error in your shipping details, kindly reach out to our customer support as soon as possible.

Changes on Orders

We cannot change the delivery address once the order is in transit.
If you need to change the delivery address, please contact us within 1 hour of placing your order at support@eartoyou.co.uk, as our order system is automated.

Disclaimer

These policies are verified for EarToYou and may be used against any claim. Please make sure to read these policies before placing your order.

Need Help?

If you have any questions about our shipping policy, please don’t hesitate to contact us at support@eartoyou.com Our customer service team is always happy to assist you.